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Senior Manager, Facility & Workplace Services

Senior Manager, Facility & Workplace Services

Senior Manager, Facility & Workplace Services

Planned Parenthood Mar Monte
San Jose, CA 95126

Job details

Job Type

Senior Manager, Facility & Workplace Services
San Jose, CA

Our Senior Managers play an important role in the strategic direction of Planned Parenthood Mar Monte’s real estate program. Our facility and workplace services are key components to our delivery of health care every day. Senior Managers interact with staff at all levels, vendors, and agents across the affiliate. You will maintain close working relationships with center managers, contractors, and vendors.

You will work closely with the Director of Real Estate, Facilities, and Construction in the establishment of facility and workplace service levels and strategy for our portfolio of health centers and administrative offices. You are responsible for the consistent delivery and overall success of the facility & workplace services program.

Facility & Workplace Services Management – the daily delivery of facility & workplace services.
  • Develop and implement standards and programs for the efficient and consistent delivery of facility & workplace services across the portfolio, including specialized plans to address potential issues or escalations.
  • Monitor facility manager and contractors for appropriate preventative maintenance scheduling and completion.
  • Ensure appropriate metrics, benchmarks, best practices, and service level expectations are set, communicated, and that all service requests are addressed efficiently and effectively.
  • Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions.
  • Monitor and proactively ensure facility compliance with accreditation and regulatory standards, including all federal, state, and local laws, codes, and ordinances.
  • Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.
  • Review operating expenses and implement cost savings and reduce waste where possible.
  • Identify, execute, and maintain compliance with requirements of lease agreements where applicable.
Vendor Management – your program is only as strong as your vendors (and your vendor management).
  • Determine the scope and type of vendor workforce needed to meet established facility and workplace services needs and objectively select adequate vendors.
  • Monitor vendor performance against contracted service levels and other key performance indicators and adjust where necessary.
  • Timely respond to issues/concerns with vendor performance.
  • Serve as primary contact between vendors and Planned Parenthood.
Administrative – all the pieces in between.
  • Build, develop, and mentor team of facility managers, and ensure they are equipped with necessary tools and support.
  • Maintain catalogs of facility equipment and supplies.
Ability to perform the duties described above. A typical means of acquiring those abilities would be:
Knowledge & Skills
  • Demonstrated knowledge of building and property inspection procedures.
  • Demonstrated knowledge of Microsoft Word, Excel, Outlook, and PowerPoint; SmartSheet.
  • Associate degree required
  • Bachelor’s degree preferred
  • RPA or CPM designation preferred
  • Minimum five (5) years in property management of commercial properties or health care facilities (hospitals or clinics).
  • Two (2) years or more of multi-site facility operations in hospital, clinic, or laboratory settings.
  • Two (2) years or more of supervisory experience.
  • Valid driver’s license.
  • You must be willing to travel up to 20%.
Remote Work

This position is eligible for remote work. Before you elect to work remotely, you must consider the following:
  • Planned Parenthood Mar Monte is based in San Jose, California, and our affiliate operates health centers in California and Nevada.
  • You are responsible for health centers in California and Nevada, and you may be required to travel to any one of these locations; you must be prepared to travel within our service area.
  • Everything we do is centered around Pacific Standard Time; you must adjust your schedule to match our operations.
  • You will need a high-quality and stable internet connection. You must be capable of attending/hosting video conferences, accessing corporate networks and apps, etc.

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21792042

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